By email, in English or French, with a reply within 24 hours. No chatbot, no ticket left hanging. A real team available to help you.
No bot, no unanswered tickets. A real team that knows your setup.
A question, a blocker, a configuration request: one message is enough. No 15-field form, no tag to pick.
A human reply, in English or French, from someone on the product team. On technical topics, a developer takes over.
No ticket ping-pong. The same person follows your request from start to finish and gets back to you once it is settled.
Every request gets a human reply within 24 working hours.
Write in whichever you prefer. The team is based in France and answers in both languages.
Guides, tutorials and FAQs available around the clock to find answers on your own.
On weekdays, under 2 hours for simple requests and under 24 hours for topics that need investigation. Blocking issues are handled first.
Yes. No extra fee, no premium tier: human support is included in every Charik subscription, whichever plan you are on.
Monday to Friday, 9am to 7pm Paris time (CET/CEST). Outside those hours, messages are picked up at the next opening.
There is no open hotline, but a call can be scheduled within 24 hours when the topic calls for it (advanced setup, training, tailored demo).
Every new customer gets a one-to-one onboarding session. For larger teams we run a group session. The public documentation also covers every feature.
CRM adoption depends as much on the quality of the support as on the quality of the product. A sales rep who gets stuck on a feature and waits for an answer will work around the tool, then drop it.
At Charik, support is part of the subscription and is not reserved for a premium plan. Every user gets the same level of help, in English or French, with short response times.
Join the hundreds of teams who have already picked Charik.
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